STORY

In the summer of 2012 I decided I wanted to travel. It was my last year as a student and I felt that I had to make one final long trip before I jump into business. I chose USA and for the next 5 months I was working as a housekeeper in a hotel in Yellowstone National Park. This is how the story of Flexkeeping began.

The hotel where I worked is called Gray Wolf Inn and Suites and it is a middle ranged hotel with just over 100 rooms.

During my work there, I started looking more closely at how our work was managed and how we – the employees – were communicating. I realized that a lot of time was lost, simply because of the way we communicated – pen, paper, telephone and face-to-face. The main problem was that it wasn’t fast and effective.

Let me give you an example:

Our housekeeping supervisor always inspected the rooms. But she had to come to us and check our room lists to see which rooms were already cleaned. If she found any mistakes, she had to come back again and the whole cycle repeated. This resulted in a lot of time being lost and many miles walked, only because we didn’t have a better, more efficient way to communicate. What is more, the front office also didn’t have that information for all that time.

Because of such slow processes, rooms weren’t always ready for check-in, so guests had to wait. In the worst case scenario, the supervisor did not have enough time for a proper check, which resulted in lower guest satisfaction. The chain of problems goes higher and higher, and it ends with managers who don’t have any real control over events because it is simply impossible to track so many people, phone calls, papers and mouth-to-mouth communication.

Time and financial losses can be found throughout the hotel organization with processes such as compiling room lists for housekeepers, reporting maintenance issues, giving additional tasks to employees, calls between the front office and housekeeping, managing supplies, doing quality inspections etc.

Learning all of that, I recognized an opportunity for developing a solution that would solve all of the above-mentioned problems, and meet all of hotel’s internal operational and communication needs.

4 years, a startup accelerator and 200 hotels later, Flexkeeping is making a significant impact. It is changing the hotel industry by helping hotels provide a better service to guests all over the world. Flexkeeping keeps everybody up to date about relevant events in the hotel. Everything anyone needs to know is just a click away.

Not only does Flexkeeping save time, paper, minimize inventory loss and improve communication between all departments in a hotel, it also gives a good overview to managers. 

As our story continues, you are kindly invited to meet Flexkeeping – Hotel Operations App. 

Luka Berger, CEO